Legal Information

TERMS OF BUSINESS MOTORIST INSURANCE SERVICES

MIS CLAIMS

MIS is a claims handling company specialising in the processing of motor and household related claims on behalf of insurance intermediaries, certain insurers and Lloyds syndicates.

Service Standards If you make a claim under your policy:

• We will respond promptly, explain how we will handle your claim and tell you what you need to do.

• We will give you reasonable guidance to help you make a claim under your policy.

• We will consider and handle your claim fairly, promptly, and tell you how your claim is progressing.

• We will tell you, in writing, and explain why, if we or the insurer cannot deal with all or any part of your claim.

As part of our service we will assist with the recovery of any uninsured losses or potential injuries you may incur.

If you have purchased an MIS Product please refer to your policy booklet for terms and conditions.

If prior to notification of your claim you have sought legal assistance, or you have elected to use your own nominated authorised legal representative, you will be responsible for your own legal costs.

We will act for you and on your behalf when resolving claims with the appropriate insurance companies. However, in circumstances where there may be a possible conflict of interest, we will appraise you of your rights and the options that are available to you.

Customer Protection Motorist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (FCA).

It is our intention to provide you with a high level of customer service at all times. However should wish to make a complaint about our service, we have a formal complaints procedure.

Managing Director Motorists Insurance Services Limited

Beechwood House

37a Comber Road

Dundonald

BT16 2AA

Tel: 028 90410222

In the first instance you may contact us in writing or by phone. Please address your complain to:

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service at:

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Tel: 0800 023 4 567 Tel: 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk

Customers Duty to Give Information

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you review your insurance. It is important that you ensure that all statements you make on proposal forms, claim forms or via our call centre are full and accurate.

Please note that if you fail to disclose any material information to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid.

To prevent fraud and money laundering we and other organisations may check your information against registers and fraud prevention agencies such as Claims Underwriting and Exchange Register, Motor Insurers Database, and Motor Insurance Anti-Fraud and Theft Register please visit www.insurancedatabases.co.uk

Our approach to Privacy

The privacy and security of your personal information is very important to us. We protect your information with security measures under the laws that apply. We keep our computers, files and buildings secure. Security We are committed to protecting the confidentially and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure of loss of your information. The websites may contain links to other Motorist Insurance Services companies and other third party websites.

Insurance Administration

Your information may be used for the purposes of insurance administration by the insurer, its associated companies and agent and by re-insurers. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurers compliance with regulatory rules/codes. Your information may also be used for offering renewal, research and statistical purposes and crime prevention. Information may also be shared with other insurers either directly or via those acting for the insurer, such as Investigators or Loss Adjusters.

Update your information, request to erase your data, subject access request

If you wish to contact us regarding this notice you can contact us at:- Motorist Insurance Services Beechwood House 37 Comber Road Belfast BT16 2AA By telephone: 02890410220 or 01 872 0179 By Fax: 02890 481185 or 04890 481185 By email at: claims@misclaims.com – Please put your request in the subject line.

How to find what information we hold about you

You have the right to request a copy of all the personal information we hold about you in a Subject access request. To do this simply write to us at the address above or contact us via email.

You have the right to complain about how we treat your Personal Data and Sensitive Personal Data to the information commissioner’s office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/ We are only allowed to keep your information if we need it for the reasons outlined above. We will keep it in line with the industry, regulatory and contractual requirements.