Accident Management FAQ’s
What should I do if I have an accident
It’s not a nice thought, but car accidents happen and it’s important to know what to do if you’re caught up in one. When you have an accident, first of all you should go to a safe place. For example side of the road or the footpath. If somebody is injured, you should call an ambulance or try to get medical help. Try to take photos of the accident showing damage, registration numbers and location. If you have dash cam footage, that is also very helpful. You should ask the other party(s) name(s), address(es), insurance details, make, model and registration of the vehicles involved.
What do I do if the accident is not my fault
If you are involved in an accident that was not your fault, our expert claims handlers can take care of everything for you. Whilst we will endeavour to make your claim against the fault insurer, it may be better in certain circumstances to utilise your own insurance policy. Our claims handlers are insurance trained and qualified to give you the best advice tailored to your individual claim.
Should I report the incident to my insurance company
If you have a non fault accident, you do not need to inform your insurance company. We will take care of everything on your behalf .
Vehicle Recovery & Repair FAQ’s
What if my vehicle is immobile after the accident?
If your involved in a non-fault road traffic accident and your vehicle is immobile after the accident, we offer a 24 hour recovery service. Simply contact one of our staff who will arrange recovery of your vehicle to secure storage, until further inspection.
What will happen to my vehicle after the accident?
If your vehicle is repairable we utilise have a network of reputable Bodyshops throughout Northern and Southern Ireland. If you wish to use your own repairer, please inform your claims handler.
What if I can't take my vehicle to the Garage?
Your vehicle may be collected & delivered back to you on completion of repairs
Replacement Vehicle FAQ’s
What if I need another vehicle while my vehicle is in for repair?
Your comprehensive policy may make provision for a courtesy car under certain circumstances. We own a superior fleet of standard and prestige cars, vans, taxis, dual control cars and where we determine that you are clearly not at fault we will provide you with a similar vehicle to your own subject to availability and terms & conditions. The cost of the car is charged to the other party’s insurer – no credit card swipes necessary!
How will the replacement vehicle be insured?
We will arrange the replacement vehicle to be fully insured with no Excess applicable.
Personal Injury Service FAQ’s
What if I am injured?
We can provide you with Legal Representation to pursue all losses including depreciation in value to your vehicle, personal injury, loss of earnings and any other financial loss you sustain. At No cost to you. All legal costs are recovered from the other party’s insurers so you will receive the full value of compensation awarded to you.