04 Dec 2019
I’m Christine and I joined MIS in January of this year. Coming into a new job after five years in my previous role was daunting but the MIS family has made me feel so welcome!
My role is in the first response team, taking notifications of new insurance claims for both home and motor policies. This involves taking lots of details from all sorts of different customers with different circumstances and different requirements. I’ve gained an abundance of experience here and thanks to the large variety of products and services we offer, every day is a school day.
The office here in Dundonald is more than a workplace, it’s a family space, and I have been supported better in my first few months here than any other job I’ve been in. With one on one training (thanks Alice!) I was able to see first-hand the job I had been hired to do and had the opportunity to ask any questions with no interruptions, meaning my learning was very efficient. When I was ready to take new claims calls on my own, I had the confidence to handle these knowing that everyone was there to support and help me. I’ve gained a wealth of knowledge about insurance and its processes that I didn’t have before and have even been able to use this outside of work to help others.
Although I am still very new compared to some of the staff here, I feel like a member of the family and get on brilliantly with everyone, especially my desk buddies Zoe and Adam who have infinite patience with me and my questions. All the staff and management are approachable and friendly and when I started, I immediately felt that everyone cares about the customers, the job and the company we work for. This means that everyone works well together and helps each other, we all have each other’s back and this mentality goes from myself and my colleagues all the way up to the Directors.
There is always something new happening at MIS which all the staff are encouraged to get involved in. Whether it’s providing ideas with content for our Facebook page, helping with our charity work or being put through insurance exams to further your career, I can see so many opportunities for personal and professional growth. I am thoroughly looking forward to my future here and can’t wait to build on the career foundations I already have.