My name is Sharon I have been an employee with Motorists Insurance Services for almost twenty years. Within this time, I have had the opportunity to progress through the various roles and positions within MIS. My job title at present is Auditor which involves the overseeing of the many products we as a company handle on behalf of our customers and clients.
Motorists Insurance Services offer excellent working
conditions. Added benefits such as private health insurance and company
They say you spend more time with your work colleagues then
you do with your family if that’s the case MIS have become part of my extended
family. Who over the years have been there for me when I needed them the most.
I left school after my A levels having no idea what sort of ‘career’ I wanted to pursue. I applied to MIS Claims with the intention of working for a few years while I figured out what type of job I wanted.
I began in the scanning & breakdown team where I was
welcomed with open arms by Monica & Tracy, I moved on to processing claims
and soon after began taking calls. Although the office was extremely busy, I
was trained until I was eventually a delegated claims handler, handling every aspect
of the claim from start to finish.
As MIS Claims is a company with many different
departments, I, like a lot of others, was able to move around gaining more
knowledge and expertise in various roles.
12 years later I am now the legal expenses manager and
love everything about my job! It’s varied, challenging and rewarding.
MIS Claims invest heavily in their staff, funding exams
and additional training. They care about the working environment and as well as
social nights out, organise lunches and events throughout the year in the
working day. This might be one of the reasons we work in an office full of
friends, not just colleagues.
Working at MIS Claims has given me the career I never
knew I wanted.
I’m Christine and I joined MIS in January of this year. Coming into a new job after five years in my previous role was daunting but the MIS family has made me feel so welcome!
My role is in the first response team, taking notifications of new insurance claims for both home and motor policies. This involves taking lots of details from all sorts of different customers with different circumstances and different requirements. I’ve gained an abundance of experience here and thanks to the large variety of products and services we offer, every day is a school day.
The office here in Dundonald is more than a workplace, it’s
a family space, and I have been supported better in my first few months here
than any other job I’ve been in. With one on one training (thanks Alice!) I was
able to see first-hand the job I had been hired to do and had the opportunity
to ask any questions with no interruptions, meaning my learning was very
efficient. When I was ready to take new claims calls on my own, I had the
confidence to handle these knowing that everyone was there to support and help
me. I’ve gained a wealth of knowledge about insurance and its processes that I
didn’t have before and have even been able to use this outside of work to help
Although I am still very new compared
to some of the staff here, I feel like a member of the family and get on
brilliantly with everyone, especially my desk buddies Zoe and Adam who have
infinite patience with me and my questions. All the staff and management
are approachable and friendly and when I started, I immediately felt that
everyone cares about the customers, the job and the company we work for. This
means that everyone works well together and helps each other, we all have each
other’s back and this mentality goes from myself and my colleagues all the way
up to the Directors.
There is always something new happening at MIS which all the
staff are encouraged to get involved in. Whether it’s providing ideas with
content for our Facebook page, helping with our charity work or being put
through insurance exams to further your career, I can see so many opportunities
for personal and professional growth. I am thoroughly looking forward to my
future here and can’t wait to build on the career foundations I already have.
Sara Graham Review
My name is Sara Graham. I came to work at MIS Claims when I
was 19 straight from school. I began my career as a First Response Motor Claims
Handler. I have gained an enormous amount of experience from working in MIS
Claims. I have gained universal experience that would apply to many careers
such as working within a team, working independently, dealing with members of
the public and the ability to do it all with confidence. I have also gained
more specific experience; MIS has given me the opportunity to work within many
departments and I can now process all aspects of a claim from the initial
telephone call to valuing and settling personal injury claims etc.
MIS have awarded me with many opportunities to better my
career. They have sponsored and supported me with gaining several
qualifications including my CII Level 3 Certificate, NVQ in Contact Centre
Support and I am currently studying to qualify as an Accredited Product
Often, we refer to MIS as our MIS family. They provide a
relaxed, supportive and friendly workplace where there is always someone on
hand to help. MIS have also funded many opportunities to socialise outside the
office from booking boxes at the SSE Arena for concerts to weekends away to
I have now worked for MIS Claims for over 11 years and I am
now a Delegated Claims Handler. The support that I have found with MIS Claims
is immeasurable, professionally and personally.