MIS Partners with Willis Insurance & Risk Management

MIS are delighted to have partnered with Willis Insurance and Risk Management to provide their Private, Commercial and Motor Fleet clients with the opportunity to purchase our Breakdown Recovery Assistance product. Pictured above are Stuart McClean, Director, MIS Group and Michael O’Kane, Commercial & Private Clients Project Manager, Willis Insurance & Risk Management.

Part of WF Risk Group, Willis Insurance and Risk Management is an independent, family run business that has been providing their service for over 40 years. Their motor clients, who opt to buy the service, will now have 24/7 access to the MIS Breakdown Assistance 365 days a year meaning they will always have someone to answer their call at their time of need, further enhancing the insurance services that Willis provide.

Clients will be able to avail of local tow, home-start assistance, puncture assistance, fuel-shortage/mis fuel, mainland European Cash benefit and more* which will give them peace of mind when out and about on their travels.

We are very pleased to enter into this partnership with Willis which will see their clients being given the opportunity to avail of the Breakdown Service provided by MIS Group. It is great to be working with Willis who have a renowned name not only in the local Insurance market but beyond as well.This is yet another indication of the direction MIS Group continue to grow and evolve in, as we look to expand our business partners portfolio further in the coming months.

Stuart McClean, Director, MIS Group

Richard Willis, Managing Director of WF Risk Group added:

Willis Insurance & Risk Management are delighted to be partnering with MIS Group on their Breakdown Cover offering. MIS has been among the leading providers of breakdown cover for many years and this new partnership signifies the Group’s ongoing efforts to create beneficial added-value service options for our clients.

Having had relationships with other partners for over 20 years, we hope this is the start of a flourishing and lengthy relationship with Willis Insurance and Risk Management too and we look forward to working with them to provide the best possible service to their clients.

*Terms and conditions apply.

Willis Insurance & Risk Management is a trading name of Willis & Company Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority – 309124

The MIS Group Ladies’ Open Stableford

MIS Group were privileged to sponsor the Ladies’ Open Stableford at Shandon Park Golf Club on 20th July 2021 during the club’s open week.

Whilst the temperatures were soaring, the golf balls were flying off the tees as 58 members of the club and 28 visitors took part in the Open competition.

The prizes of the MIS Group Ladies' Open Stableford with the MIS Electric Vehicle sign

One of our MIS Electric Vehicles delivered much needed bottled water and goodies to the players at the club to keep them well hydrated whilst they made their way round the course.

A massive congratulations to the prize winners, we look forward to seeing you at the prize-giving!

MIS continue sponsorship of Glentoran Academy FC

Glentoran Academy Players at the Oval Grounds

Since 2002, the Glentoran Community Initiative has catered for the under age team network at Glentoran, which was initially set up to give back to the community that has supported Glentoran for over 130 years. In 2008 the Glentoran Academy was founded in order to add a more professional approach to this groundwork.

With the tremendous success since 2008, The Academy have continued to grow and now cater for both girls and boys from as young as 3 years old with their mini soccer programme, right up to Under 18 including children of all ability levels. The Academy have also established the first dedicated Foreign Language Academy as well as a disability football programme for boys and girls.

”Glentoran FC as a locally recognised brand believe our academy has a very important role to play, not just in providing players to our 1st team squad and beyond, but with the on-going issues of social interaction, cross-community efforts, ethnic inclusion, and general fun & fitness for all children of all abilities.”

Glentoran Academy has played a massive role in the development of young football players in Northern Ireland with many young players progressing on to play for the 1st team as well as trialling with professional teams across the water. With the development of the Academy, it is clear to see that the progression of social and community aspects within the youth is greatly important to the Academy, not just the development of football skills. MIS Group are proud to continue to support this continuous development in all areas and look forward to seeing what the year ahead holds for the Academy.

Glentoran Academy Player presents last years shirt as a gift to MIS.

Relaxation of Restrictions & the Surge of Staycations

Yesterday, the Northern Ireland Executive announced the further relaxation of Covid restrictions in Northern Ireland. From Monday 24th May, indoor hospitality can reopen as well as tourist accommodation.

With hotels and accommodation now open there will be many more staycations being booked whilst foreign travel remains somewhat restricted. Many more motorists will be travelling further afield by car. You may be visiting the North Coast or the Lakes of Fermanagh, travelling a hundred miles away from your home. Or, you might take a leap and travel by the Stena Line ferry or P&O ferry across the water to bonny Scotland or England. Either way, you’ll be embarking on a longer journey than your car has been used to recently. With many people working from home during lockdown, cars have been parked at the front door and have barely made it past the corner shop. MIS Breakdown have seen a vast increase in home starts for flat batteries due to vehicle inactivity. However, we now project a lot more breakdowns out on the road whilst travelling and so the need for roadside assistance and breakdown recovery is increasing.

MIS Breakdown provide cover across Northern Ireland, Republic of Ireland and the UK which is perfect for those day trips and staycations that the relaxation of restrictions now allows. We have hundreds of breakdown recovery agents across all these areas to ensure there is an agent with you within 60-90 minutes of your call to us.

In addition to an increase in roadside assistance, we also predict an increase in car accidents and claims due to the rise in the number of vehicles back on the roads. If you are involved in an accident whilst on a staycation or away from home, here are a few tips:

  • Exchange details with any other party involved in the accident including name, address, contact number, vehicle registration, make & model and insurance details
  • Take photos of your vehicle and the other vehicle involved, even if there is no damage
  • Take photos of the scene of the accident showing any road markings along with the positions of the vehicles on the road
  • If your vehicle isn’t driveable after the accident, call us if you are an MIS Breakdown customer, if you are non-fault or if you are insured with a broker or insurance company we work with and we can arrange recovery of your vehicle.
  • If your car requires repairs we can discuss your options with you

MIS will take care of everything for you so you can continue to enjoy your staycation. To make sure you are prepared, download our app which has a handy location finding service along with our direct contact numbers so we are always on hand. Don’t forget we have a 24hour helpline, 7 days a week, 365 days a year, so we can assist you anytime, day or night.

We hope you all enjoy your staycations and stay safe!

Need a new car after an accident? MIS are here to help!

Following an accident, your vehicle damage can range from minor to severe. The majority of vehicles with minor damage can often be repaired if still in a roadworthy condition. However, on occasion, your vehicle can be deemed a total loss due to severe damage or if the cost of repairs outweighs the value of the vehicle. The aftermath of an accident can be stressful enough without having to try and source a new vehicle too.

MIS are here to help in this situation! We have partnered with some of the best new and used car dealerships in Northern Ireland in order to assist you in sourcing a new vehicle. Even better, we’ve secured exclusive offers and discounts to help you save a pound or two while doing so.

If you are looking a brand new vehicle, look no further than CVC Direct. CVC Direct, based just outside Belfast, supplies both personal and commercial vehicles to motorists throughout the UK. Having recently celebrated 20 years in business, Stephen and the team have vast experience with all makes and models of vehicle and can provide unbiased advice to make sure you are getting the vehicle most suited to all your needs whilst arranging a tailored finance solution too. MIS have trusted CVC to provide our own fleet and company vehicles for many years and so we have first hand experience of the fantastic service that CVC provide.

For used vehicles, we want to make sure that those we partner with provide the highest standard of second-hand cars at the most affordable prices whilst maintaining a high level of customer service too. That’s why we have selected C Russell Auto Sales Ltd and Bells of Crossgar as two of our used car dealers with plans to increase the number of used dealers across all of Northern Ireland to ensure there is always a dealer working with us close by to our clients.

C Russell Auto Sales, located on the Ballydugan Road, Downpatrick, is a family run business with over 40 years experience in second-hand car trading. C Russell Auto Sales have a large number of stock at any time to ensure they can cater for all wants and needs. However, in the rare chance that you can’t find what you are looking for, the team can help source the vehicle you desire. Having worked with C Russell Auto Sales to provide Breakdown Assistance to their clients, MIS know that customers are well looked after at C Russell’s.

Bell’s of Crossgar are an award-winning dealership who specialise in new and approved used car sales along with Motability and fleet/business services. The dealership is family run and has expanded over three generations of the family. Car selling is in their genes, so you can rest assured knowing they will be able to assist you with their vast knowledge of all makes and models of vehicles. MIS work closely with Bell’s through their accident repair centre and so along with Bell’s we can operate as a ‘one stop shop’ assisting through the repair and claims handling process as well as helping you find a new car if your vehicle is deemed a total loss or you just fancy a change after an accident.

To avail of the exclusive discount and offers with CVC Direct, C Russell Auto Sales or Bell’s of Crossgar, simply visit the ‘Need a new car?’ section under ‘Our Services’ on our website to view all current stock. When contacting the dealer, simply quote our name to find out the offer available to you.

Standard Contractual Clauses (SCC’s) – End of Transition Period – Brexit

The transition period ended on 31st December 2020.  The Government announced that the Treaty agreed with the EU will allow personal data to flow freely from the EU (and EEA) to the UK, until adequacy decisions have been adopted, for no more than six months.

The Information Commissioners Office recommend as a sensible precaution, before and during this period that businesses that work with EU and EEA organisations who transfer personal data to them put in place alternative transfer mechanisms, to safeguard against any interruption to the free flow to EU and UK personal data.  

On the 19th February 2021 the European Commission published its draft decisions on the UK’s adequacy under the EU’s General Data Protection Regulation (EU GDPR) and Law Enforcement Directive (LED). In both cases, the European Commission has found the UK to be adequate.

The draft decisions will now be considered by the European Data Protection Board (EDPB) and a committee of the 27 EU Member Governments. 

However, an adequacy decision is not guaranteed, and it has been widely recommended by various regulatory bodies and indeed Brokers Ireland that at a minimum, company’s ensure that GDPR appropriate safeguards in place, such as SCC’s with business partners to ensure business continuity. In being proactive MIS took steps to issue SCC’s ahead of the initial extension period expiration date April 2021.  A further extension has now been agreed to end June 2020.

We would like to take this opportunity to explain that the SCC’s relate to our Breakdown Recovery Service in the Republic of Ireland.  Whilst we endeavour to administrate this service from our local Irish office it may become necessary for overflow to be actioned by our Belfast Office.  With the nature of this service, we wish to be in a position to assist customers quickly and efficiently.

MIS Underwriting Limited, Dundalk will continue to administrator all MIS Underwiring Insurance Products exclusively.

We would hope that the UK will receive the adequacy decision and the SCC’s will not be required, however we feel it is best to be prepared ahead of time. 

Charging Towards An Electric Hire Fleet – THE FIRST IN NI

With the recent announcements from Ford, Volvo, Volkswagen and many other vehicle manufacturers, electric cars are a prevalent topic of conversation. With these manufacturers announcing their plans for electric vehicles in the future and many advising they will no longer be manufacturing combustion engines in years to come, electric sales are on the rise.

We are seeing many more electric vehicles on the roads in NI and ROI and many are harnessing the economical benefits that the electric vehicles provide. With running costs at a third of those of combustion engines and with improving range it is the most beneficial solution to many new car buyers.

At MIS, we provide like-for-like replacement hire vehicles to those who have been involved in a non-fault accident. With the increase of electric vehicles on our roads it is predicted that the number of electric vehicles involved in accidents will in turn increase also (not due to the fact it is an electric vehicle in itself). We don’t want to see these drivers suffer. We want to be able to continue like-for-like vehicles to all clients including electric vehicle owners.

MIS are extremely excited to announce that we have now added the first electric vehicles to our wide ranging fleet to provide these replacement vehicles to those in need. Electric vehicle owners should not have to revert back to combustion engines following an accident in order to keep them on the road and our fleet will change/develop in line with consumer trends over the next 10 years.

We appreciate that many electric vehicle owners have opted to drive these to help in the conscious effort against climate change and we don’t want them to feel they have to diminish these efforts by reverting to a combustion engine whilst awaiting on their electric vehicle to be repaired.

We are excited to continue to move forward in this venture in a conscious effort to help the public and the environment!

MIS recognised as a TOP FUNDRAISER by JustGiving for the month of March

On 1st March 2021, staff of MIS, family, friends and business companions set off on a ‘virtual’ journey around the perimeter of Ireland. Taking on 1970 miles, the staff were split into teams to challenge each other in walking the quickest around Ireland.

The Mighty MIS Walk Around Ireland page was one of the most successful Just Giving pages in the month of March. Out of thousands of fundraisers we were in the top 1%! This is an achievement we are very proud of. We must also mention that we have received substantial offline donations and we look forward to announcing the total raised when all teams have completed their walks.

Macaulay Wray Solicitors, one of our panel solicitors in Northern Ireland formed a team and have already made their way around Ireland (and a little extra). They were the first and currently the only team across the finish line! We would like to say a big thank you to the team for their effort, support and donation and of course well done for being the first to complete the challenge.

McCartan Turkington Breen, another of our panel solicitors have also joined us on the ‘virtual’ journey. Despite being a smaller team of walkers they are making great headway so far. A massive thank you to all at Team MTB for their support and donation to Hope House.

Thank you also to our recovery agents and other companies who have donated also. We are grateful to work with such fantastic companies throughout NI & ROI.

We could not have achieved this recognition without the help of everyone who has taken part and those who have donated. To the members of the public who have also taken part in the walk, we want to say a massive thank you too! We are overwhelmed with the support we have been shown during this challenge and are proud to raise money for such a worthy charity, Hope House Ireland.

Follow our social media pages to keep up to date with the location of the teams. If you still wish to donate you can do so via our Just Giving page.

National Bed Month…What a Dream!

According to the NHS, poor sleep can lead to issues with concentration, low mood and fatigue. This can lead to a number of issues in your everyday life. As per The Sleep Council & Sainsbury’s Living Well Index, ”better sleep is the biggest single contributor to living better”. Adults need between 7 and 9 hours of sleep a night. A lack of sleep is unsafe but sometimes unavoidable.

Have a read of some of the top areas affected by sleep and what you can do to help improve on this.


A lack of sleep can lead to a lack of productivity, especially when in work. Despite numerous amounts of coffee, sometimes we just can’t shake the tiredness off. When tired, we find it hard to motivate ourselves to start the day, we lack concentration and aren’t fulfilling tasks to the best of our ability. Even when in meetings or having conversations with colleagues we lack focus and our minds can wander. This may cause us to miss vital information or even vital opportunities.

After a rough night of sleep we suggest opting for drinking more water than coffee. Coffee can give us a quick boost but fails in maintaining energy levels. Drinking more water improves circulation, digestion, detoxification and also increases the body’s energy levels, decreasing fatigue. Try snacking on fresh fruit, nuts & green vegetables too but avoid overeating which will cause you to feel heavy and sluggish.


Lack of sleep is an issue that is the cause of many road traffic accidents every year. When you lack energy and concentration, your reaction times increase and you aren’t as aware or responsive when you are out on the road.

When driving long distances, it is important to take regular breaks to stretch your legs and get some air. Refrain from driving late at night if possible. If you feel overtired, don’t get behind the wheel.


According to the Sleep Council, ”sleep deprivation itself can be a symptom of mental health problems and can increase the risk of developing mental health problems”. A lack of sleep causes an increase in a negative mood leading to an individual feeling more irritable, hostile and unsociable.

In an experiment carried out by the BBC and University of Oxford, it was found that after only 3 nights of restricted sleep (4 hours), anxiety, depression, stress, paranoia and mistrust in others all increased.

In order to help boost your mood after a rough night of sleep try exercising during the day.


A lack of sleep can have an effect on your immune system. According to Healthline, ”While you sleep, your immune system produces protective, infection-fighting substances like antibodies and cytokines. It uses these substances to combat foreign invaders such as bacteria and viruses.”

Reduced sleep prevents your immune system from building up these forces and so reduces the ability of the immune system meaning your body may not be able to fight off any nasty illness or disease and may take you longer to recover.

This month we encourage you to try and maintain a sleep routine – go to bed early and at the same time each night and get up at the same time each morning (unless it is the weekend, then you definitely deserve a lie in!) Stay hydrated, reduce your caffeine intake but increase your fruit and veg intake. Exercise out in the fresh air, now that spring is coming the evenings are getting lighter and the sun is starting to shine. Try and be more aware of your sleep pattern and factors that contribute to your sleep.

And if worst comes to worst…try the good old counting sheep.

Sweet dreams!

*Please note the author of this blog is not a medical profession. Information has been taken from reliable sources online such as NHS, The Sleep Council and any others mentioned. If you are experiencing health issues relating to sleep please contact your GP or a medical professional.

Pesky Potholes…How to claim for your damage!

The roads across Northern Ireland are getting increasingly worse with potholes and even craters appearing more frequently and growing bigger by the day!

I’m sure we have all experienced the loud bang as we’ve hit a pothole causing our face to scrunch as you hope there hasn’t been any damage caused.

In some cases you are lucky enough that your wheels remain unscathed. However, in other cases you may not be so lucky and you discover that your wheel, that used to be in the shape of circle, isn’t quite as circular anymore!

Potholes can cause punctures, cracks and dents to the alloys or wheels alone, never mind the additional damage that can be caused underneath the surface! The damage repairs can amount to hundreds if not thousands of pounds.

Did you know you can claim for these repairs through your comprehensive policy?

Here’s what you need to do:

  1.  Take images of the damage to your vehicle.
  2.  Take images of the pothole in the road and measure the depth and width of the pothole if possible. If you don’t have anything to use to measure, use an object of some sort in your photo to show the size comparison.
  3. Report the pothole via Report a pothole | nidirect
  4. Get an estimate for the repairs to your vehicle from an approved repairer recommended by your insurance company or from your own repairer.
  5. Contact your dedicated claims handlers for your insurance broker or insurance company and initiate the claim process.
  6. Send your estimate in for approval by your insurance company – this is to ensure the garage you are using (if not approved) aren’t overcharging for labour or repairs. Once approved, your garage will be notified and can begin the repairs.
  7. On completion of repairs, pay the excess on your policy, ensuring you retain the receipt. 
  8. Complete a ‘claiming compensation form’ to initiate a claim against the Department of Infrastructure via Claiming compensation due to a road or street problem

The claim process against the Department of Infrastructure can take up to 6 months and so this is why we suggest claiming through your insurance policy initially to ensure you can get your vehicle repaired and get back on the road as soon as possible.

So, in the unfortunate case that you do end up with a damaged vehicle following an unwelcome meeting with a pothole, don’t hesitate to call your claims handling agents to assist you in getting back on the road again!

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