I left school after my A levels having no idea what sort of ‘career’ I wanted to pursue. I applied to MIS Claims with the intention of working for a few years while I figured out what type of job I wanted.
I began in the scanning & breakdown team where I was
welcomed with open arms by Monica & Tracy, I moved on to processing claims
and soon after began taking calls. Although the office was extremely busy, I
was trained until I was eventually a delegated claims handler, handling every aspect
of the claim from start to finish.
As MIS Claims is a company with many different
departments, I, like a lot of others, was able to move around gaining more
knowledge and expertise in various roles.
12 years later I am now the legal expenses manager and
love everything about my job! It’s varied, challenging and rewarding.
MIS Claims invest heavily in their staff, funding exams
and additional training. They care about the working environment and as well as
social nights out, organise lunches and events throughout the year in the
working day. This might be one of the reasons we work in an office full of
friends, not just colleagues.
Working at MIS Claims has given me the career I never
knew I wanted.
I’m Christine and I joined MIS in January of this year. Coming into a new job after five years in my previous role was daunting but the MIS family has made me feel so welcome!
My role is in the first response team, taking notifications of new insurance claims for both home and motor policies. This involves taking lots of details from all sorts of different customers with different circumstances and different requirements. I’ve gained an abundance of experience here and thanks to the large variety of products and services we offer, every day is a school day.
The office here in Dundonald is more than a workplace, it’s
a family space, and I have been supported better in my first few months here
than any other job I’ve been in. With one on one training (thanks Alice!) I was
able to see first-hand the job I had been hired to do and had the opportunity
to ask any questions with no interruptions, meaning my learning was very
efficient. When I was ready to take new claims calls on my own, I had the
confidence to handle these knowing that everyone was there to support and help
me. I’ve gained a wealth of knowledge about insurance and its processes that I
didn’t have before and have even been able to use this outside of work to help
There is always something new happening at MIS which all the
staff are encouraged to get involved in. Whether it’s providing ideas with
content for our Facebook page, helping with our charity work or being put
through insurance exams to further your career, I can see so many opportunities
for personal and professional growth. I am thoroughly looking forward to my
future here and can’t wait to build on the career foundations I already have.
My name is Sara Graham. I came to work at MIS Claims when I
was 19 straight from school. I began my career as a First Response Motor Claims
Handler. I have gained an enormous amount of experience from working in MIS
Claims. I have gained universal experience that would apply to many careers
such as working within a team, working independently, dealing with members of
the public and the ability to do it all with confidence. I have also gained
more specific experience; MIS has given me the opportunity to work within many
departments and I can now process all aspects of a claim from the initial
telephone call to valuing and settling personal injury claims etc.
MIS have awarded me with many opportunities to better my
career. They have sponsored and supported me with gaining several
qualifications including my CII Level 3 Certificate, NVQ in Contact Centre
Support and I am currently studying to qualify as an Accredited Product
Often, we refer to MIS as our MIS family. They provide a
relaxed, supportive and friendly workplace where there is always someone on
hand to help. MIS have also funded many opportunities to socialise outside the
office from booking boxes at the SSE Arena for concerts to weekends away to
I have now worked for MIS Claims for over 11 years and I am
now a Delegated Claims Handler. The support that I have found with MIS Claims
is immeasurable, professionally and personally.
There are two major events happening in Northern Ireland this
week. The Balmoral Show and The North West 200.
Even though these events are in two different locations, the
traffic will be very heavy around both areas. We are providing details below
that will give you some information on travelling to and from both events. We
want to wish everyone attending, to stay safe in the heavy traffic, park
safely, drive carefully but most importantly enjoy the good weather!!
The Balmoral Show
The Balmoral showgrounds are located just
outside the city of Lisburn. There is car parking available, they have invested
heavily in improving their car parking facilities to keep delays to a minimum.
There will be car parking attendants that will guide you to your space.
Alternatively, there is public transport
available to and from the event. The nearest train station is Lisburn Train
Station, which is only 15mins away, from which a complimentary shuttle service
to the showgrounds will run between 9am and 6.20pm (Thursday 8.20pm).
There are several official car parks around the circuit. All the car parks will be clearly marked with signage. Car & Bike Parks are found in the following locations;
Opposite Portrush Police Station – Bike Parking
West Bay Car Park at Metropole, Portrush – Car & Bike Parking
Grass are beside Inn on the Coast Hotel – Car Parking
Ballyreagh Golf Course (opposite Inn on the Coast Hotel) – Bike
Quarry Hill – Cars
Golf Course – Beside the Competitors Paddock – Bike & Car
Motorists should expect delays on all roads leading to and from the circuit and should make appropriate allowances in order to complete their journey safely. Alternatively, there is public transport available through Translink.
Are you involved in a local project? Whether its with school, a club, or a charity… Then check out ‘The MIS Letter Project’.
We want to be more involved in our community, so we are offering a small donation of support! Read on to find out more!!
On 23rd of April, it was Shakespeare Day! We are celebrating by launching “The M.I.S. Letter Project”.
In June 2018, The Daily Express did a survey in the UK and found out that young people hardly ever pick up a pen, with 65% of 25-34-year olds using one fewer than five times a week!!
To celebrate Shakespeare Day, we would like to provide one local community project, school or club with a token of support up to the value of £500. This could be for a specific purchase of equipment / supplies; or meet a specific need perhaps for a repair or other service; or we could release some of our staff to carry out some work for which you require volunteers. All we ask is that you go back in time and send us a handwritten letter, explaining how and why your project should be picked. Send it to,
The M.I.S. Letter Project MIS Claims 37 Comber Road Dundonald Belfast BT16 2AA
Closing date for receipt of letters is 21st May 2019.
Terms & conditions: The writer must be able to provide evidence of their project / group by way of charity or club registration, website or social media page.
Claims would like to wish Greenisland FC 2nds massive congratulations on
becoming the Northern Amateur Football League 3D Champions!
FC, through hard work, dedication and commitment have successfully achieved
three promotions in the last 3 successive years, which I’m sure you’ll agree is
quite an achievement.
win is a testament to the great overall team effort from all the guys who have
managed to rack up a total of 107 goals over 21 league games this season, with
a match still to go against Ballywalter FC.
We’re sure Lee McCartney is extremely proud of everything both he and
the team have achieved to date.
Claims have been a dedicated sponsor of Greenisland FC Seniors for 3 years and
we look forward to continuing our relationship in the future.
Claims look forward to visiting Greenisland FC’s new 4G pitch which is due to
be unveiled shortly, perhaps we can try it out with a friendly MIS Claims -v-
Greenisland FC Match!!
your Celebrations guys, massive congratulations again,